Measurement, Analysis and Improvement

Process Quality

We ensure process quality by statistical analysis of our data and the subsequent implementation of corrective and preventive actions.

Measurement, Analysis and Improvement

The measurement, analysis, and improvement process category summarizes processes by which we check product quality, ensure and constantly improve the quality of our internal processes, and measure customer satisfaction and finally how we monitor, measure and analyse our energy policy at scheduled time periods.

Product Quality

We ensure product quality by planning the necessary inspections according to defined criteria, by inspecting the produced components, assemblies, and complete machines in accordance with inspection instructions and, last but not least, by removing defective products from the production flow for further examination of the nonconformity.

Assessment of Customer Satisfaction

Finally, the corporate process Assessment of Customer Satisfaction explains how we review customer complaints and product observation and create and analyse customer surveys.